Friday, September 03, 2010

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Simplicity and Ease-of-use

Features, Flexibility, and Scalability often come at the cost of Usability.  Until now!

We know that one of the most important things about any system is the ability to use it with ease.  From menu navigation to actual workflow, we've studied how Correctional Staff, Inmates, Vendors, and others use the Kiosks, website, and desktop software. With this information we can design the system to be easier to understand and use, and allow users to more quickly complete their tasks.

Wizards, multi-lingual interfaces, "favorite lists", "natural search" and other features make our Corrections software incredibly easy to use - so you don't need to be a Chartered Accountant to know how to post a transaction, nor a computer programmer to buy Commissary from a Kiosk!  See some of the examples below of things we've done to improve how you and others can easily use our system.

But don't take our word for it - call us for a demo and see for yourself!

  
Easy-to-use Interface

Multi-lingual

Our Kiosks, Website, and Phone System are multi-lingual capable (unlimited number of languages) making it much easier for Users where English is the second language.

Natural Searches

Search for an inmate by inmate#, name, partial name or number, or similar spellings without needing to select your search method - the system just "knows" and finds the match or presents you with a list of matches.  More extensive search options are available at the click of a button.

"Most Recent" and other Quick-Pick Lists

Quickly select from the most recently accessed accounts anywhere on the System.  Our Quick-Pick-Date feature makes it easy for you to select the most common dates with a single click without needing to enter the date manually.  Even Inmates can benefit from our quick lists by using lists such as "favorite items" making it easy for them to select the items they purchase more frequently.

Icons and Images

Frequent use of Images and Icons help the User navigate; use of Images in modules like the Kiosk Commissary prove to be a useful visual aid to Inmates.

Multiple Tabbed Windows

Our Windows Command application supports having multiple tabbed Windows open so that a User can put one task on hold while completing another task.

  
Preferences, Customization, and Automation

 

Easy Ad-Hoc Reporting

Ad-hoc Reports can be built easily without any programming experience - just select the data you want and create the report with the same ease as you would with Excel.

Report Preferences

Report preferences can be saved and used later - so if there is a common set of report criteria that you use each time you run a report you can select that criteria with a single click rather than re-entering all of the values.

Customize System Preferences and Menus

System preferences can be customized across the System, for a specific User, or even a specific Station - this seemingly small ability can save Users time every time they click on a Form or Run a Report because the System already knows the preferences that they have for that Task.  And use "Menu Favorites" to put your most common menu choices in one place for easy access.

Data Import and Export

Automatically export or import data from 3rd party Systems 100% real-time 24x7x365 - no more batch processing of commissary orders, or importing of account deposits.  Other options include ability to import bank statement data to quickly reconcile the bank saving hours in manual reconciliation for accounting staff.

Automatically Email Reports or Send Notifications

Save yourself time by having the System automatically email you daily reports based on the report criteria you selected.  Or setup automated notifications to let the system tell you when something is happening (low inventory, inmate release, cash box capacity, etc.) rather than taking the time to check the status manually.

  
Menus and Navigation

Office-style Menu Ribbon

The layout, large icons, and general design and simplicity of the ribbon make system navigation quicker and easier.

Security-based Menus

Users only see the features they are allowed access to so they do not become overwhelmed with Forms and Reports that are unrelated to them.

Workflow Menus

Customized menus can display Tasks based on workflow; this can help users access all of their functions from a single menu without needing to navigate among other menu selections.

Wizards and Step-by-Step Instructions

Easily direct Users through longer processes using Wizard-based workflows and provide clearly understood directions.

1-Click Rule

We make access to related features easy by ensuring that these related features are accessable within a single click of the Form you are currently on.  For example, from the Inmate Account form you can quickly run an Inmate Transaction History or from the Report screen you can quickly schedule an automated emailing of that report without needing to load additional forms.

  
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