When it comes to support, flexibility is important - both in terms of support hours and access. We provide a number of support tools to suit each persons particular preference or need

eXpress Messaging Module

The eXpress Messaging Module can provide immediate feedback to a user concerning an issue and provides a direct means of contacting support within the application that they are using.

Live Chat / Instant Message

Instant Messaging and Live Chat are an increasingly popular tool when it comes to interactive support and typically increase resolution times.

Email and Phone

Of course the more traditional methods of email and phone are always available!

Support Ticket Tracking

Create and Track Support Tickets through the Command and Kiosk applications, our Website, or with the assistance of our support staff.

Remote Support

Remote Access Service tools can be used to offer the virtual hands-on assistance you need right at your desktop. We can use the same technology to resolve issues on Kiosks without on-site support.

Automated Remote Software Updates

Service packs and new software releases can be auto-deployed from our offices, often without requiring any assistance from the individual sites — the applications automatically download the upgrade files and install without user-intervention. Details of the update are available to the user from the on-line help system.

eXpress typically has two major software releases per year.  For the latest releases please visit the Support Downloads page.

Knowledge is Power - eXpress gives Users the tools they need at their fingertips and advanced monitoring tools enable us to pro-actively support and maintain the system.

On-line Help Manual

Many support questions can be resolved by having the proper access to information. The eXpress on-line manual help and search tools are accessable from within eXpress Command or through our website.

Enhanced Support

Our standard support features are enhanced through additional support services such as a searchable knowledge base, forum access, and chat room.

Pro-Active Monitoring

Centralized event logging and monitoring greatly aid our support team in issue resolution and can even identify potential issues that have not been reported by users so that these can be assessed by our development team. Users can be notified when Kiosks are out of service, application updates are available, there is suspicion of fraudulent activity, and more.